A Big Candy Casino - プレイヤーの撤退は保留状態のままです。

made $30 deposit and playthrough the x35 wager, requested $1500 withdrawal via wire transfer on the 11/01/2024 still pending status, i have emailed support@abigcandy.com several times with no answers

Hello Vatos4132,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with A Big Candy Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Was this your first deposit and bonus in this casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Vatos4132,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.