Alf Casino - プレイヤーのアカウントはブロックされており、入金は入金されていません。

I make a deposit in Alf casino And the money has never credited in my account.

I tried to do something by their live chat but the only thing i managed is to send the receipt through email. By bank doesn't let me to take a screenshot or make a pdf as they asked. Nevertheless i managed to forward it as a note. From yesterday they haven't responded to my email and the worst now i can't login in to my account.

A message that it is forbidden appears!

I think this can be characterized as robbery.

Make a note that im from Greece.

Dear panoszarn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

First of all, thank you for your time.

1. Yes, through the chat they informed me that the relevant department has been informed

2. it was my first deposit at this particular casino and indeed after an article that the particular casino on your site is highly secure!

3. I will forward you the receipt, of course.

please note that I am from Greece!

Αρχικά να σας πω ότι σαε ευχαριστώ για τον χρόνο σας.

1. Ναι μέσω του τσατ με ενημέρωσαν ότι έχει ενημερωθεί το αρμόδιο τμήμα

2.ηταν η πρώτη μου καταθέση στο συγκεκριμένο καζίνο και μάλιστα μετά από άρθρο ότι είναι υψηλής ασφάλειας το συγκεκριμένο καζίνο στο site σας!

3. Θα σας προωθήσω την απόδειξη, φυσικά.

παρακαλώ σημειώστε ότι είμαι από Ελλάδα!

Mu issue solved today my account has been credited. Thanks a lot

Dear panoszarn,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru