All Slots Casino - 選手の退会が遅れました。

Hello, I won 8000 on allslots on 12 December and they have delayed in paying me out and I have spoken to them multiple times and just get the same story that my account is under review. 11 Jan 23 they asked me for an updated address and drivers license, which I sent through on the 13 Jan 23 and then that same day on chat they said to me "congratulations I can confirm Your withdrawal is been processed and will take 3 to 7 days to show in your bank" and then it just never showed. I then made contact with allslots online chat again on the 19 Jan 23 and they have said it is under review again and unable to tell me why or for how long. They are just going round in circles. I said to them that they are completely misleading me advising it had been approved and was getting processed. I will add all the chat info I have. On my last chat they close the window before I was able to take a copy of the whole thing. I was only able to capture the last part of it before the chat disappeared and a customer service survey was on my screen. Hopefully they have to hold all chat history??

Dear Millypeg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?

Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello

yes i have summited my updated ID and proof of address. I have been paid out a fee time from this casino and that is why i played it as i thought they were legit. I will forward through the email confirmation after receiving my doc.

regards

petrea

Thank you for your reply, Millypeg. Could you please advise what is the current status of your withdrawal request? Is it marked as pending, approved, or processed in your casino account?

Also, when did you make your last successful withdrawal and which payment method did you use? Have you always used the same withdrawal method?

Lastly, I have not received any emails from your yet. Please, forward any important evidence as soon as possible. Thank you.

Dear Millypeg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We reopened this complaint based on the new Millypeg's message:

"Hello,

I have now had my ACCOUNT CLOSED by all slots and jackpot city and i did a little bit of research and they are owned by the same company so that explains a little bit of my problem.

I have been chasing allslots for $8000 i wont at the end of November and they have told me my account is with the management team untill today when they said it has been shut down.

I also won on Friday 900 with jackpot city and they sent me a email asking me about a credit card that was linked to my account but i was never able to deposit any money from it which was my WIREX card. I explained in a email it was my wirex card.

I wrote to them today asking why i am unable to login to my account and they said it has been closed down. I asked for what casino and they didnt reply.

Is there anything i can do about this or is it there decision. Seems like they are ultimate thief's. Happy to take my money but as soon as i win they advise me my account is with operations or management department and THEN CLOSE IT DOWN. WTF?

Looking forward to your reply

Regards

Petrea "

Thank you very much, Millypeg, for your message. I’m afraid we've reached a stage where I’m not able to help you anymore with this case. Unfortunately, casinos from this group refuse to cooperate and comment on any complaints due to strict GDPR regulations.

Therefore, we recommend that players contact the ADR or Licensing Authority directly and use this complaint as a reference. You can file an official complaint against this casino via Ecogra ADR here:

https://ecogra.org/forms/adr-dispute-step-1

I wish we could be of more help, sadly, there’s not much we can do for you in this matter. Please let us know how you wish to proceed and if you file an official complaint. Thank you for your understanding.

Unfortunately, the player again has not responded to our message, therefore we were forced to reject this complaint.