Amerio Casino - プレイヤーの撤退は拒否されました。

I purchased a bonus in a slot game and won a prize of R$580. Afterwards, I continued betting until I had a balance of R$490. I then made four withdrawals of R$100 each. Following this, my withdrawals were denied, but the site showed them as approved. Upon contacting support, they claimed I violated the bonus terms, although I was betting with real money. The support team simply said they would not help me in any way and that if I kept insisting, they would spam me.

comprei um bonus em um slot e tive um premio de 580 r$ e após continuei apostando ate ficar com um saldo de 490, após isso fiz 4 saques de 100 r$ após isso meus saques foram negados e o site deu como aprovado após entrar em contato falaram que eu violei os termos de bonus sendo que eu apostei via aposta real, o suporte simplesmente disse que não iria me ajudar de nenhuma forma e que se eu continuasse iria me dar spam

Hello filipebiel201,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Amerio Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you ever claim any bonuses in the casino?
• When was the last time you spoke to the casino and what was it about?

Please forward your deposit, bonus and betting history to nikolas.b@casino.guru for further review.

Looking forward to your answer.

Regards,

Nick