Amok Casino - 賞金の出金が遅延しています。

Made a withdrawal at AMOK casino on 25/4. Says that the withdrawal has been processed but no money has arrived. Wrote to customer service but they don't answer and I get disconnected when I try to write in the live chat.

Gjort ett uttag hos AMOK casino den 25/4. Står att uttaget är behandlat men inga pengar har kommit. Skrivit till kundtjänst men dem svarar inte och jag blir bortkopplad när jag försöker skriva i live chatten.

Dear b796whpb78,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear b796whpb78,

Have you received your withdrawal from the casino yet?

Hi, yes I got the outlet now. Thanks for feedback.

Hej, ja jag har fått uttaget nu. Tack för återkoppling.

Dear b796whpb78,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru