Without a doubt the best casino I've played at so far.
The bonuses are fair, and they actually pay out the free spins daily without having to contact customer support every day to manually activate them for a change haha.
I've had no issues with KYC and withdrawals either.
Could probably say more good things but I hate texting lol.
Terrible casino. They do not guarantee 1-day withdrawal as written in their own terms and conditions. Customer service immeasurable, very rude and incompetent. I have a pending withdrawal and no one has been able to help me.
長所なし
No pros
顧客サービス
Customer service
出金が遅い
Slow withdrawals
利用規約に記載されている内容を保証するものではありません
They do not guarantee what is written in the T&C's
Thank you for your feedback, and sorry for your inconveniences.
However, we adhere strictly to our Terms & Conditions, ensuring that cashouts for verified players are processed within 24 hours. However, for non-verified players, the process might take a bit longer as we conduct thorough document checks.
Based on your conversations with our agents, it's apparent that your account's full verification status hasn't been confirmed yet. While your documents have been approved, we are awaiting the provider's final review of your payment document, indicating that your account isn't yet fully verified.
Furthermore, you can verify your account status in your profile. Your ID, address, selfie, and bank statement with IBAN proof are indicated with a green icon, whereas your PaySafe documents are still marked with yellow, indicating they are pending and undergoing the provider's review, as our agent informed you.
We apologize sincerely for the extended verification process; unfortunately, these checks can take some time.
As I see, the verification process is now complete, and your cashout has been approved successfully.
But I should upload a deposit screenshot from myfinity from 02/22/2023
the problem When I go to my transaction list it only shows me back to 03/23/2023
I don't see February
when i asked why myfinity screenshot
I deposited with Nodapay
Did you mean for security reasons?
when I announced that my transaction list from myfinity only until 23.03. 2023 shows you mean i sl myfinity cover letter why. this is so although it can take days or weeks for myfinity support to get back to you as they are slow
The same trick was used by Lucky Dreams, who also wanted to see deposit screenshots that were months back or proof of months-old cash codes that were no longer available
UPDATE 2/21/2023 1:33 p.m After days of back and forth, my money is finally here So the casino is serious for me 👍👍👍 I am also now correcting the rating of Very negative on Positive
As promised
Hallo ich habe heute 19.06.2023
1200€ Gewonnen bei Arlekin Casino
Meine Auszahlung wurde storniert Grund
Ich habe 130€ eingezahlt mit Nodapay
ich soll aber eine einzahlung screenshot von myfinity vom 22.02.2023 hochladen
das Problem Wenn ich in meiner Transaktionliste gehe zeigt er mir nur zurück bis zum 23.03.2023
Februar wird mir nicht angezeigt
als ich fragte warum myfinity screenshot
ich habe mit Nodapay eingezahlt
Meinten sie aus sicherheitsgründen
als ich mitteilte das meine transaktionliste von myfinity nur bis 23.03. 2023 anzeigt meinten sie ich sl myfinity anschreiben warum. das so ist obwohl tage oder wochen dauern kann bis myfinity Support sich meldet da sie langsam sind
das Gleiche trick war bei Lucky dreams die wollten auch deposit screenshot die monaten zurück lagen oder beweis von Monaten alten cashcodes die man nicht mehr hatte sehen
UPDATE 21.02.2023 13:33 Uhr Nach Tage langem hin und her ist mein Geld endlich da Somit ist das Casino für mich Seriös👍👍👍 Ich korregieren auch nun die Bewertung von Sehr Negativ auf Positiv
Wie versprochen
ニッチッスッスッスッスッスッス
nothingssssssssssss
nichtssssssssssss
ニッチススススススススススス
nothingsssssssssssss
nichtsssssssssssss
彼らは支払おうとしないトリックを使って、数か月前の入金のスクリーンショットを要求します
With tricks they don't try to pay out sthey ask for screenshots of deposits that were months ago
Mit tricks versuchen sie nicht auszuzahlen ssie verlangen screenshot von einzahlungen die monats zurück lagen
Hello quartasalvatore748 ! I am happy to read that your problem was successfully solved and this difficulty did not spoil your opinion of our casino! I hope that there will be no more problems in the future and that we will have many happy hours playing!
Guten Tag quartasalvatore748 ! Ich freue mich zu lesen, dass Ihr Problem erfolgreich gelöst wurde und diese Schwierigkeit hat Ihre Meinung über unser Casino nicht verschlechtet! Ich hoffe, dass es in Zukunft keine Probleme mehr gibt und wir viele schöne Stunden beim Spielen verbringen werden!
Terrible Casino. Takes way too long to verify and I was denied my withdrawal because of over betting on a bonus. That information should be stated very clearly when accepting the bonus. I should not have to scroll down to the bottom on the home page to find the very small fine print of the bonus policy. I will not be wasting my at this casino again.
I uploaded my documents 3 days ago and I’m still not approved they are pending
長い検証時間
Long verification time
ボーナスのルールとポリシーは、入金に追加するときに明確に記載する必要があります。
Bonus rules and policies should be stated clearly when adding them to a deposit.
We apologize for the inconvenience caused. Our payment officers acted strictly according to our Terms & Conditions, which state that max bet while playing with a bonus has to be 5 EUR or equivalent in another currency. I'm sorry to hear that your experience at our casino was clouded by this situation.
Our casino treats KYC verification seriously, and you were requested to provide the standard set of documents to prove your identity and your payment methods. As soon as all the requested information is provided, the verification process will be completed.
お支払い書類の確認に関して、処理中に問題が発生したことをお詫び申し上げます。当社のセキュリティ部門は常に最善を尽くしています。すべてが正しいことを確認する必要があります。そのため、彼らは、あなたが使用した支払い方法の通常のスクリーンショットではなく、すべての情報がはっきりと見える PDF ドキュメントを要求しました。
フィードバックをお寄せいただきありがとうございます。カジノの改善に役立ちます!
Dear Caniggia2021,
We apologise for the inconvenience caused. Our casino treats KYC verification seriously. According to our Terms & Conditions, all payment methods used for a deposit in our casino must be verified that's why you were asked to provide a document for your deposit that was 3 months ago.
Concerning the verification of your payment document, we are sorry that you had some difficulties during the process. Our security department is always trying their best. They must be sure that everything is correct. That's why they requested not the usual screenshot for the payment method that you've used but a PDF document where all information is clearly visible.
Thank you for your feedback, it helps to make our casino better!
So far everything was fine until the payment was made. Apparently I had played over the max bet. After a request in the live chat, nothing came of it, I asked for a screenshot, nothing came of the operation. So my win was cancelled. I had made a few bonus buys after the bonus. Well not recommended
Soweit war alles gut bis es zur Auszahlung kam. Angeblich hatte ich über dem max Einsatz gespielt. Nach Anfrage im livechat kam nix bei rum habe ein screenshot verlangt von dem Einsatz kam nix. Also wurde mein Gewinn storniert. Ich hatte nach dem bonus ein paar bonus buys gemacht. Naja nicht zu empfehlen
Very strange because we have support for German speaking players. We will try to clarify things and if you send us an email we will definitely try to improve your impressions of our project. Please also remember to study the rules carefully before playing!
Regards, Arlekin team
Guten Tag, Jogiiro !
Sehr seltsam, denn wir haben Unterstützung für deutschsprachige Spieler. Wir werden versuchen, die Dinge zu klären, und wenn Sie uns eine E-Mail schicken, werden wir auf jeden Fall versuchen, Ihre Eindrücke von unserem Projekt zu verbessern. Bitte denken Sie auch daran, die Regeln vor dem Spielen sorgfältig zu studieren!
More than 72 hours have passed since the withdrawal was put on hold, but I don't have to worry, because it will be completed soon, right? According to the terms of use, it is stated as 0 to 24 hours. Trust quickly falls to the ground in a little thing. And it's the whole group.Would you like to continue this discussion in the complaints forum?
アカウント認証は非常に高速でした。
Account verification was very fast.
唯一の連絡先はサポートチャットです。言い換えれば、カジノに連絡することはできません。
The only contact is support chat. In other words, can't contact the casino.
0-24 hours we process the payment. And this is always the case. Most of the time is payment processing by the payment method itself, which we can not influence in any way. The payment itself may come depending on the payment method.
Please contact our support team by mail. We have a whole team for communication with the players. We will definitely look into the hitch and if it is in our hands, we will fix it!
Regards, Arlekin Team
belmando1980
登録されていないユーザー
• 2年前
すべての偽の支払い方法に近づかないでくださいMuchbetterはすべての問題を受け入れ、すべてのドキュメントをアップロードして請求書の銀行取引明細書に対処します。 right asi 1.英語で書いて、英語をドイツ語に翻訳できるようにgoogletranslateを使いたい そしてすぐに預金の解決策を見つけました私はジェトンコマンテを使わなければなりません非常に多くの預金オプションがあります 私がこのカジノで口座を開設した主な理由は、10,000ユーロまでのはるかに優れた入出金方法でした。 アカウントをすぐに削除してもらいます。また、長いテキストの理由が記載されたメールを送信します。私が作成する必要がありました。セキュリティのためにデータを1年間保持し、その後削除します。
Stay away from everything fake payment method Muchbetter is accepted everything aesy then upload all documents address invoice bank statement so much trouble and wait then first deposit what comes jeton bitcoin emails no answer livespot right asi 1. write in English and I want to use google translate so I can translate English into German and found the solution for deposit immediately i have to use jeton komante there are so many deposit options The main reason I opened an account at this casino was Muchbetter deposit and withdrawal method up to €10,000 Have the account deleted immediately, also with an email with a long text justification, I had to write and you will keep the data for 1 year for security, only then delete it
finger weg alles fake Zhalungsmethode Muchbetter wird akzeptiert alles aesy dann alle dokumente hochladen adresse rechnung kontoauszug so viel mühe und warten dann erste einzahlung was kommt jeton bitcoin emails keine antwort livespot richtig asi 1. shcreiben englisch und wollen das ich google translate benutzen sol kopien englsich auf deutsch überstzen und lösüng für einzahlung haben die sofort gefunden ich muss jeton benutzen komante es gibt so viele einzahlung möglichkeit haupt grund arum ich beim diese casino konto eröfne war Muchbetter Ein und Auszahlung methode bis 10000€ sofort konto löschen lassen auch mit email lange tex begrundung musste ich schreiben und die daten werden sie für die sicherheit 1 jahre behalten erst dann löschen
It does not respect the maximum waiting time of a withdrawal that is 1-4 hours. The first withdrawal was one of 150 euros, made from free spins on it they accepted very quickly. Now, I was lucky and I managed to make 4500 euros. The withdrawal has been pending for over 20 hours. The first time, they canceled my withdrawals ( I did more because the limit is 1000 euros per day) . The first time they canceled my withdrawals even though the account was fully verified and they asked me for a selfie.After I sent them the selfi, it was already over 20 hours and not even the first withdrawal was processed. So, those of you who play large sums, be careful because you will have difficulty taking your money. I will come back with another review depending on how things will evolve and how quickly I will receive my money.
:/I don't know what to say good, I played here just for the simple fact that they are part of the Dama group and can deposit using myfinity. They seem to have a pretty good rtp DISLIKED
撤退を遅らせる、同じことがいつもおしゃべりしている。ダマの会社グループからの他のカジノへの恥辱
Delaying withdrawals, the same lies chatting all the time. A disgrace to the other casinos from Dama's company group
from the day i registered i play here all the time. Live support always fast, professional and really helpful. Bonuses are just very generous, wagering requirements more than acceptable, and they give them very often.not to mention huge i mean huge slots number. RECOMMEND!!
I played on Arlekin multiple times, made several deposits and also managed withdrawals.
Today I was playing with a 100% deposit bonus + deposit free spins. Once the wagering was finished, my balance of slightly over 1.000€ was reduced to 50€.
They used a maximum win amount bonus term of 50 EUR against me despite I won while wagering deposit free spins (not no-deposit free spins). They do not state any withdrawal limit of deposit free spins in their bonus terms.
Maximum win restriction of 50 EUR from deposit free spins means that you cannot win anything higher directly of these free spins. You can still win more while wagering and you should be able to withdraw more than 50 EUR of course.
Stay away from this UNTRUSTWORTHY casino at all cost!
優れたプロバイダーの選択
great provider selection
迅速な検証
fast verification
数時間以内の引き出し
withdrawals within hours
頻繁なボーナス
frequent bonusses
信頼できない！
Untrustworthy!
彼らは彼ら自身のボーナス条件に対して1.000€以上の私のバランスを無効にしました！
They did void my balance of over 1.000€ against their own bonus terms!
We are very sorry that you encountered this problem, but we try to make our rules as clear and simple as possible.
In this case, the bonus offer has clear limitations on winnings from free spins, which is 50 euro, "Max. win from free spins: 50 EUR/USD, 80 AUD/CAD/NZD, 0.00135 BTC or equivalent." All conditions are specified in the email you received. If winnings from free spins exceed the limit, they are automatically deducted to the limit of 50 euro.
As for the T&C - in your case, all conditions on the proposed bonus were prescribed in the newsletter and they did not contradict the T&C. You were notified that the free spins bonus was limited.
Due to the current situation, we are ready to provide you with compensation in the form of a no-deposit bonus. However, in order to acquire it, we need to get the message from the email you have used to make a registration. You can send this information in a private message or contact technical support through the site.
Thank you for your feedback, it helps to make our casino better!
