Art Casino - プレイヤーはゲームまたは RTP の操作を疑っています。

Hello, I have tried this casino many times now, but after the last session all of my suspicions came true.

I have made quite a few deposits before and played a game which has 96 in RTP, which is pretty high.

I noticed that I get basically no winnings, bonuses pay 20x max, base games pay nothing, whatever bet size you are choosing.

In total I have played probably over 5000 spins and the 'biggest' win was 80x.

I find this extremely extremely suspicious. I do understand that gambling is risky, but I have played this same game on many many different online casinos and I have never seen it not pay at all.

My suspicions are that the game is either manipulated, or the RTP is manipulated by the casino.

Dear Inrel19,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, such as your full gaming history, please forward it to me. My email is tomas@casino.guru

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Tomas

Dear Inrel19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.