B7 Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

I’m an American living in the Netherlands on a residence permit. I received an advertisement email from a casino called B7 Casino, and I checked it out and signed up months ago but didn’t really use the site…, over the past 2 weeks I have won about €3500 maybe more or less, ,,I was able to withdraw some funds a few times a week ago, about €1800 -2000,,, after the withdrawals, in the last week or so, I won more, my account balance was over €1700, and when I tried to withdraw this occasion, I was asked for 3 or 4 different documents, B7 stating they needed to verify the account, I sent my Dutch residence ID, I sent photos of my credit card, and my most recent bank statements from ING and over the last 3 days they have held my withdrawals of over €1700 ,,, today I received an email accusing me of fraudulent activities which is a lie, my account was verified already with my ID and credit card photos,, after they asked for my most recent bank statement , and I attempted to withdraw €1700 they then sent an email stating that my account was closed accusing me of fraud and my winnings confiscated because 

"… your winnings were confiscated as the amount withdraw exceeds deposited sum."

So basically because I won. Now my account is closed , they won’t answer my emails, on the help chat they will not give any contact information, only saying to email support. Is there anything I can do? They stole €1700, I’d advise everyone not to use this website,, they aren’t even registered

Dear fdodger6,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear fdodger6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.