Bankonbet Casino - プレイヤーの撤退が遅れています。

February 13th withdrawal still not processed, live chat with same copy + paste answers for 3 weeks. direct email "support" same useless answer if they even bother to reply.

Dear YOyoyoLAN,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Thanks for your reply Dominika,

no successful withdrawals so far (i canceled a couple of withdrawals before, because they weren't processed in time as well).

Account shows no verification is needed.

No bonus money, real balance.

Here's a transcript:

"Hello and welcome to our customer service! My name is Sylvia and I am here to help you today.

Could you please wait a few minutes while I review your request?

Thank you for your patience! I have reviewed your withdrawal and noticed that there has been a delay in processing. Please rest assured that there is no need to worry - your withdrawal is safe. We ask that you please be patient while the processing continues. Once the process is complete, you will receive a confirmation email immediately. We apologize for any inconvenience this delay may have caused you and thank you for your understanding and patience.

Can I help you in any way?"

Thanks for your reply Dominika,

no succesful withdrawals so far (i cancelled a couple of withdrawals before, because they weren't processed in time as well).

Account shows no verification is needed.

No bonus money, real balance.

Here's a transcript:

"Hallo und herzlich willkommen bei unserem Kundendienst! Mein Name ist Sylvia und ich bin heute hier, um Ihnen weiterzuhelfen.

Könnten Sie bitte ein paar Minuten warten, während ich Ihre Anfrage überprüfe?

Vielen Dank für Ihre Geduld! Ich habe Ihre Auszahlung überprüft und festgestellt, dass es zu einer Verzögerung in der Bearbeitung gekommen ist. Bitte seien Sie versichert, dass es keinen Grund zur Sorge gibt – Ihre Auszahlung ist sicher. Wir bitten Sie um noch etwas Geduld, während die Bearbeitung fortgesetzt wird. Sobald der Prozess abgeschlossen ist, erhalten Sie umgehend eine Bestätigungs-E-Mail. Wir entschuldigen uns für die Unannehmlichkeiten, die Ihnen durch diese Verzögerung entstanden sein könnten, und danken Ihnen für Ihr Verständnis und Ihre Geduld.

Kann ich Ihnen noch irgendwie behilflich sein?"

withdrawal was received, wonder if this has something to do with this complaint or they randomly thought 4 weeks is a good amount of time to finally process the withdrawal request...

thanks anyway

Dear YOyoyoLAN,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru