Bankonbet Casino - プレイヤーの撤退が遅れています。

I made a 500€ withdrawal on BankonBet, and I still haven't received anything. I want it processed immediately, or, if possible, I would like to request to do the withdrawal manually to make it faster and have the money by today or tomorrow.

hice un retiro de 500€ en bankonbet y todavia no me an ingresado nada quiero que me lo hagan ya o si puedo solicitar hacerlo manual el retiro para que sea mas rapido y tener el dinero entre hoy y mañana

Dear Currito,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify when exactly you submitted your withdrawal request? Usually, we advise players to expect their winnings to appear in their account within 14 days. This delay may occur due to various factors, such as pending verification or a high volume of withdrawal requests.

Have you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I made the withdrawal on 07/28/2024

and playing without bonuses

Hice el retiro el 28/07/2024

y jugando sin bonos

Hello, I have received the money, the deadline of between 3 and 5 business days has been met, everything is correct 🫱🏻‍🫲🏼

Buenas ya e recibido el dinero se a cumplido el plazo de entre 3 y 5 dias habiles esta todo correcto 🫱🏻‍🫲🏼

Dear Currito,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru