BC.Game Casino - プレイヤーのアカウントが閉鎖され、資金の入金が遅れています。

Hello,

bc.game is acting very strangely. I registered as a German user, even though Germans have never been allowed on the site. They have a German chat for users to communicate, but they don't allow German players. I verified my account with my German ID and address, but they supposedly don't allow German users.

I want my money back. These are just a few points indicating fraudulent behavior. Furthermore, I was told that I couldn't access the site. Well, how was I able to deposit €4267 then? It's very strange. Please help me with this matter.

Hallo,

bc.game verhält sich sehr komisch. Ich habe mich als deutscher User bei ihnen registriert, während Deutsche nie erlaubt waren auf der Seite. Sie haben einen deutschen Chat für User zum chatten, aber erlauben keine deutschen Spieler. Ich habe mich mit meinen deutschen Ausweis und Adresse verifiziert, aber sie erlauben ja keine deutschen User.

Ich will mein Geld zurück, das sind nur einige Sachen von vielen die für ein betrügerisches Verhalten sprechen. Außerdem wurde gesagt, das ich kein Zugang auf die Seite haben kann. Tja, wie konnte ich dann 4267€ einzahlen? Ganz komisch, bitte helfen sie mir in diesem Fall.

Dear keejan,

Thank you very much for submitting your complaint I'm truly sorry to hear about your issue with BC.Game Casino.

However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings. 

In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. 

Could you please advise how much currently is your withdrawable balance? 

Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I have €70 in my account there, but that's not what's important to me. I also verified myself there months ago. When I wanted to withdraw, I was told I had to verify myself again, which is absolute nonsense. I said there too that I was a German player and they weren't interested. I still haven't been verified. I've waited over 1.5 months. So I'm asking you to do something about it and write to this casino and tell them what this is all about. I want my money back, everything points to fraudulent behavior. I still have the verification email, and the fact that it took 1.5 months and the verification still hasn't worked - I have everything there as proof.

Thanks

Ich habe 70€ am Konto dort, aber das ist mir nicht das Wichtige. Ich habe mich außerdem dort schon vor Monaten verifiziert. Als ich auszahlen wollte, wurde mir gesagt ich muss mich nochmal verifizieren, was absoluter Schwachsinn ist, auch da habe ich gesagt ich bin ein deutscher Spieler und es hat Sie nicht interessiert. Ich bin bis heute nicht verifiziert. Über 1.5 Monate habe ich gewartet. Also bitte ich Sie dagegen etwas zu tun und diesem Casino zu schreiben, was das eigentlich soll. Ich will mein Geld zurück, alles spricht für betrügerisches Verhalten. Ich habe die Verifizerungsmail noch, dann das es 1.5 Monate gedauert hat und immer noch nicht geklappt hat mit der Verifizierung, ich habe alles da als Beweis.

danke

Thanks for your reply and explanation of the situation.

If your funds weren't confiscated and the only funds remaining on your account is 70€ we may only ask the casino to pay out this sum. We can't ask the casino to refund the amount of lost deposits based on the information you provided.

Kindly share with me your communication with the casino regarding the status of your verification and the delays surrounding the withdrawal of your funds.

Send the communication to my email at tomas@casino.guru, or share the information as screenshots here.

Hello, here are the screenshots where even Bc Game confirms that I should never have been allowed to play on their platform. Funny that they only noticed it now after I deposited so much and are only blocking me NOW. Even though I had to verify myself with my German ID. I want my money back immediately!

Hallo, hier die Screenshots, wo selbst Bc Game bestätigt das ich nie hätte spiel dürfen auf ihrer Platform, lustig das sie es jetzt erst bemerken, nachdem ich so viel eingezahlt habe und mich erst JETZT sperren. Obwohl ich mich auch mit meinen deutschen Ausweis verifizieren musste. Ich will mein Geld sofort zurück!

To avoid any misunderstanding, the casino representative contacted me and explained there is no balance on your casino account.

As I explained previously, if the casino allowed you to play, you are verified, we would expect the casino to pay you out in case there were any legitimate winnings.

The fact your country of residence is among restricted countries is not a reason for us to request refunds on your behalf.

Please let me know if you insist on having 70€ on your casino balance, otherwise I'll close the complaint.

I'll await your reply.

Dear keejan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.