BC.Game Casino - プレイヤーのアカウントは閉鎖され、資金はロックされています。

Bc game locked my account! After that sended me a sumsub link for kyc! With no reason kyc failed! After fail they asked me for few transactions! Sended! Account unlocked! When tryed to login 2fa not work! They sended me again a sumsub link for kyc! Again fail! Afterr all of this they say i am high-risk user! My funds now locked in account! I can prove everything to show i am the owner of account!

Hello gabiburzo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick