BC.Game Casino - プレイヤーのアカウントは閉鎖されました。

Hello, good evening

I am sending you this complaint is for help to solve my account, I have been waiting almost 2 months and they do not give me an answer by email. My problem is the following, I was playing in sports when suddenly the session left and he didn't let me in anymore, when I re-enter I get how much at risk and now I don't know what to do, I also have the account with a balance.

I need help with my account problem.

I hope for a prompt response

Dear SMach-B,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly your account was blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share supporting evidence such as screenshots of your blocked account and your attempts at communication with casino support to resolve the issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

We cannot assist the user due to a breach in our terms of service. The user has created multiple accounts on our platform. I have shared the details with Tomas regarding this.

Best Regards

Panda - BC.GAME

Hello, good morning

- Could you please advise how long were you a player of the casino and when exactly your account was blocked?

I have been a bc.game user since 2019 and the account has been blocked since January 13 of this year.

- How did you learn about your account being blocked?

I was betting on the sneakers and suddenly they closed my session and I couldn't enter anymore.

- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

In all, but most of it in the original bc games like HILO.

- Did you achieve your current balance with the help of a bonus?

No

- Could you please share supporting evidence such as screenshots of your blocked account and your attempts at communication with casino support to resolve the issue?

TO CLARIFY that the accounts I created, were closed more than 2 years ago by them because they informed me that they were going to close them and I would only keep one, that is, this one and that more than 2 years ago.

I think the problem was because I changed my address and connected to a new WiFi and because of the new IP they took me out.

I hope you help me

Thanks both parties for the reply.

The activity of the multiple accounts seems to be from several years ago.

Dear SMach-B,

Do you have any proof or communication from the casino where they allow you the use of this account despite previously having multiple accounts open?

Please let me know.

Hello good night Tomás and Bc.game

Below I send proof of the casino where they enable me to use my UID 390654 account and the others permanently closed that was on 31/01/2022 that is, more than 3 years.

I hope for a prompt response and that they solve my access to my BC account

Thank you

Dear BC.Game casino,

Could you please comment on the assertion from SMach-B, that it was allowed for him to use this account despite previous use of multiple accounts?

Please let me know.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear SMach-B,

I got a response from the casino representative, however I requested further evidence outside this thread.

I appreciate your patience in this matter.

Hello good morning Tomás

I send the test again in English since I previously sent the one translated into Spanish.

In the email I received 3 years ago as seen in the email where I was authorized to use my UID account 390654

The casino has yet to provide further proof or to acknowledge making a mistake. We'll give them time to react. Thanks for your patience and understanding.