BC.Game Casino - プレイヤーのアカウントは閉鎖されました。

I am a player from Russia. I registered at this casino and made two deposits for a total of 1400 USDT. I played in the casino and other games on the site. When the balance grew, I decided to withdraw part of the funds, but verification was required. I successfully passed it and wrote in the chat to open a withdrawal of money. A few hours later, my account was completely blocked.

I immediately wrote to the support service, where they advised me to send a letter by mail. I sent the letter, but there is no response to this, although the maximum response time has already passed. They no longer respond to messages, and the money, including the deposit, has disappeared. Help me solve this problem, since I did not violate any rules. This is my only account, I did not use any bonuses, I played only with my own funds.

Dear korneyychuiioohohg23,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long have you been a player of the casino and when exactly was your account blocked?
• When did you pass account verification?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

registered about 10 days ago. blocked 8 days ago approximately

I played roulette and bet on sports

they just don't answer me, neither by mail nor in chat

Thanks for the explanation.

• Has the casino replied to your emails since your last post and justified the closure of your account in any way?
• Could you please advise how much you deposited and which payment method you used?
• Were you asked to submit any documents for verification?
• Have you filled out your player's profile with accurate personal information?

Please let me know.

the casino doesn't answer me

I deposited $1,400, the USDT method

I passed a full SumSab check before the game

they didn't ask me for any additional documents since I passed a full SumSab check

Thank you very much, korneyychuiioohohg23, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello korneyychuiioohohg23,

I am so sorry to hear that your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a BC.Game Casino representative to join this conversation and participate in resolving this complaint.

Dear BC.Game Casino,

Could you please state why the player's account was blocked?

Thank you in advance for providing the information

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.