BC.Game Casino - プレイヤーのアカウントアクセスがブロックされています。

Hello. I'm from Russia, but you didn't have it in your list of countries.

The problem is as follows: I deposited 1500 USDT into BC.Game casino, placed 1 bet for 1061 USDT. My bet won. The next day I was unable to log in to BC.Game in any way. The data I entered is correct. Casino technical support does not respond to email. I cannot access my account.

Приветствую. Я из России, но у вас не было её в списке стран.

Проблема следующая: я пополнил казино BC.Game на 1500 USDT, разместил 1 ставку на 1061 USDT. Моя ставка выиграла. На следующий день я не смог авторизироваться в BC.Game никаким способом. Данные, которые я вводил, верные. На почту тех. поддержка казино не отвечает. Не могу получить доступ к аккаунту.

Dear gingrey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you play casino games or bet on sports?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I did not make any withdrawals.

KYC verification was passed successfully.

No bonuses were used.

I placed bets on sports.

I am attaching 2 screenshots.

First

about successfully passing KYC. I took this screenshot when I still had access to the account.

The second, with confirmation that I really had an account. When registering, BC.Game sent an email asking me to confirm my email

Unfortunately, this is the only communication with BC.Game. Since my letter to their email remained unanswered

Выводы средств не делал.

Проверка KYC была пройдена успешно.

Никакие бонусы не использовались.

Делал ставки на спорт.

Прикладываю 2 скриншота.

Первый

об успешном прохождении KYC. Этот скриншот делал, когда у меня еще был доступ к аккаунту.

Второй, с подтверждением, что у меня действительно был аккаунт. При регистрации BC.Game прислали на почту просьбу подтвердить email

К сожалению, это единственное общение BC.Game. Так как мое письмо им на почту осталось без ответа

Dear gingrey, please understand that if you focused on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.