BC.Game Casino - プレイヤーの引き出しは停止されました。

Hello, I am unable to withdraw from my account.

I get the message: "Your withdrawal and tip permission have been suspended. If you have any questions, please contact us."

I have completed KYC and have contacted support multiple times yet I still cannot withdraw.

I am able to deposit and play games but am unable to take anything out. Thanks!

User ID: ******

Dear casino_12345,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly were your withdrawals blocked? 
• What explanation have you received when contacting casino support?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Everything is fine, I have already received the withdrawal of funds. The issue is resolved. Thank you!

Dear casino_12345,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru