BC.Game Casino - プレイヤーの引き出し権限がブロックされています。

This rubbish needs to come to an end, seriously!!

This is typical of BCGame to do, first week in almost 2 years that I'm actually on fire and wagered a 36K total and guess what they do?

Suspended all my withdrawal permissions without any reason or feedback

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Hello beeshanekom,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

So i completed basic and advanced KYC this morning, support was informed that everything from proof of address, selfie and ID was approved, since then ive been instructed to check in hourly to see if it was resolved but doing this every hour the whole day and still isnt resolved

Welcome to day 4 of still not being able to withdraw funds from my account, Im updating my personal blog with screenshots of the interactions with BCGame support, each time I comtact them regarding the suspension of my withdrawel feature they ask to come back in a hour - Ive been doing this hourly for the past 3-4days with no changes being made to my account.

Screenshots availilble at: Crypto Casino Site Complaints within the next hour.

Regards

Feedback has been updated as mentioned above and will be continued to be updated as with each interaction.

Thank you

As from 03/02/2025 I am unable to log in to my account and says account verification required - there goes my rakeback and all other bonusses I had in the system with a deposit, great!!

Good day,

as from 03/02/2025 21:00 access to my account was restored, no one informed me that access was restored and I checked it almost every 2 hours yesterday with luck at accessing my account until late last night.

However, as access has now been regained this complaint can be closed.

thank you

Dear beeshanekom, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru