BC.Game Casino - プレイヤーの撤退が遅れています。

Hi, I am unable to withdraw from my account.

I get the message:

"Your withdrawal and tip permission have been suspended. If you have any questions, please contact us."

I have completed KYC and have contacted support multiple times yet I still cannot withdraw.

I had no problem withdrawing in the past.

I am able to deposit and play games but am unable to take anything out.

My game id is :47159573

Dear Riyaz12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To assist you better, could you please provide more information regarding your issue?

• Have you made any successful withdrawals from this casino before?
• What types of games did you play? Were they slots, live casino games, or sports betting?
• Has the customer support explained why your withdrawal permission has been suspended?
• Have you checked to see if there are any pending verifications or requirements on your account?
• What is the current real-money balance in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hi thanks for approving my request

Yes I have made successful Withdrawal before but this time when I try to withdraw it shows your tip permission and Withdrawal has been suspended.

I play casino .there is a crash in bc game that I play I play it legally and didn't do anything that violate terms and conditions of game first time I win some money they suspended my Withdrawal .

From last 1.5 years I am playing

Customer service are not replying my messages there is a very bad customer service

I have already done basic and advance verification there is not any issue with it

I have almost above 10000000 inr

I hope you people will resolve my issue

Thanku

It's not fear with customer if I loose money then it is fine .but if I win money your withdrawal will be suspended it's totally injustice with customer

Hope you people feel my frustration and solve my issue

Close this case it has been already solved now thanku bc

Close this case it has been already solved by bc game

Dear Riyaz12,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru