BC.Game Casino - プレイヤーの賞金は部分的にブロックされます。

I won a sports bet and was able to withdraw a part of my winnings, but the other part was blocked. I can't understand why?

Ich habe beim Sportwetten gewonnen und konnte einen Teil abheben und der andere Teil wurde gesperrt kann das nicht verstehen?

Dear Dori,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please provide supporting evidence of the situation?
• Could you please specify the amount you are unable to withdraw?
• Have you contacted casino support and asked for assistance? With what result?
• Did the casino accuse you of breaking the rules of the website?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas