BC.Game Casino - プレイヤーはアカウントが開いたままになった後、行動を求めます。

Hello,

I am addicted to gambling and have already informed the casino that my account needs to be closed. They suggested that I take a break and think about it. In the meantime, the addiction gets me again, and I end up losing my salary.

After several unsuccessful attempts to request a partial refund, I have decided to take legal action against the casino.

Hallo,

ich bin spielsüchtig und habe dem Casino bereits mitgeteilt das mein Konto geschlossen wird. Darauf wurde mir nahe gelegt mal eine Pause einzulegen und mal darüber nachzudenken. In der Zwischenzeit packt einen wieder die Sucht und man verspielt wieder sein Gehalt.

nach mehreren Versuchen mein anteilmäßig zurück zu verlangen sind erfolglos. Ich werde jetzt gegen das Casino klagen.

Hello Strangler97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

In the case of self-exclusion, if casino failed in this, player may ask for a refund.

Thank you very much in advance for your reply.

Best regards,

Nick