BC.Game Casino - プレイヤーはカジノが資金を没収したと主張。

this casino steals money from player and says its players lack of security and denies to refund.

Dear jahji00,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with BC.Game Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate? 

• What does the issue look like from your point of view?
• What issue have you contacted the casino about and what response have you received?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I will be waiting for your reply patiently.

Best regards,

Tomas

hi tomas ive sent you an email with some screen shots

i spoke with one of the retard from care today and they said that in order for them to proceed with investigation i would need to upload a video.

come on how many players out there really records the play? and does this sound like a reasonable excuse?

Sadly, we are not able to investigate the circumstances that led to the bet made on your account. If the casino is willing to investigate the issue, I would encourage you to try to cooperate to the best of your ability.

Could you please send me the correspondence regarding the requirements set up by the casino? I apologize for the inconvenience.

Hello,

Please provide more details so we can assist you on this.

Best Regards

Panda

Dear jahji00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

You need to provide the details of your issue so we can assist you we have no other way to know your issue. You have created a thread here and official response as been sent to you. We will reply again once we know the issue.

Best Regards

Panda

your not even from bc.game and why should i waste my time and tell you about it

Thanks to both parties for your replies, including Panda, the BC.Game Casino Representative.

Dear jahji00,

From my point of view, there seems to be an activity from 2 browsers, your phone, and possibly a usage of IP altering service at some point. We can't conclude from this activity you weren't the one making the bets. Please understand you are ultimately responsible for all bets made on your account.

Please let me know if there are any circumstances I overlooked, otherwise the complaint will be closed.

i do see that theres 2 ip. You need to understand how come out of many ip . At the same time 2 different ip can be showing? Its like me hack into your email and showing my ip. Bc.game is known for stealing peoples money. Im not even expecting a compensation from those dirty piece of shits. They just need to be banned

I am sorry jahji00, but there is not enough evidence for us to act further.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion.

Please do not hesitate to contact us if you run into issues with any online casino in the future.

Best regards,

Tomas

Casino.Guru