BC.Game Casino - プレイヤーは自己排除を望んでいますが、カジノのサポートは役に立ちません。

Hi, I have reached to support multiple times, inorder to request for my account cancellation permanently. They have shared me the self exclusion link that is not working. They are not helping, I want to cancel my BC account permanently.

Hello tahaanshah9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

 Thank you very much in advance for your reply.

Best regards,

Nick

I simply don't want to use BC game again, just want to delete it permanently.

Hello tahaanshah9,

Self-exclusion/permanent block is meant to prevent gambling addiction. Unless you stated any gambling issues, your account would be simply closed with the possibility to reopen it anytime by simply contacting them.

I would recommend to request a self-exclusion and mentioning addiction or if you do not have such issues, simply do not play there.

I closed permanently now, never mind. Thank you, good bye.

Dear tahaanshah9,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru