BC.Game Casino - プレイヤーは 2FA リセットの遅延に直面しています。

Iwant to 2fa reset becuase old 2fa code any time failed i cannot open my account. Then i contact with support he talled me send me 5 or more clear detials in our gmail id then within10-15 days your problem will be solve. I sent before 18 th days but today is 19th days finished then i contact with support yesterday but he say same replay wait at 10-15 days. I respond sir that time is finished then again again telling same replay wait 10-15 days 🤔🤔🤔🤔 what is the humonsense.

Hello arshadarshada95647,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Since when are you unable to login into your account?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

1.yes surely verified my account at 29th january 3.11 pm

2.account cannot open at 30th january

3.i contact many times to customer support also before 2 days they are repeating spoke 10-15 days to wait again again not any reply without that

Hello,

The user needs to prove their ownership of the account by email at support@bc.game and complete the process.

Best Regards

BC.GAME

Sir alreday sent all detials before 20 days

Then again same need actions and conditions from your side this is very very Regret things sir

(1.Username: Ejwhudzrgtac

2.Login method: ********

3.depositing transaction ID UTR ********

4.commonly used IP address*********

5.commonly used device: ********

6.reason of 2fa reset: ********)

Dear BC.Game,

Can you please confirm that the player has forwarded these information to your e-mail address or if there's been any update regarding the case?

Looking forward to hearing from you.

Regards,

Nick

Yes i completed verification process

And then asked me gamil team send another trasaction id utr

Also i sent another transaction id confirmly then not any respond and actions from your team

I hope also maybe waiting 10-15 days

This is very hearteble conditions and regulations🙃🙃

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear arshadarshada95647,

Can you please advise if there's been any update regarding the payout from the casino?

Awaiting your response.

Regards,

Nick

Hello,

The 2fa reset was already completed by our team on 5th march.

Best Regards

BC.GAME

Dear arshadarshada95647,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.