BC.Game Casino - リスクのため、プレイヤーのアカウントは閉鎖されました。

I have playing bc game from past two months and I was quite happy and suddenly my account got logged out and when I try logging in the account shows Eroor 4001 user's account risk please help

Dear Gareeb44,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played? Were they slots, live casino games, or did you bet on sports only?

Have you submitted any identity documents to the casino for verification? Has your profile been successfully verified?

Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I play live casino games (crash, stellar rush, twist).

Yes, I have submitted my verification documents and they have been successfully verified.

With active bonus 

Please solve my problem soon I'm so tensed I'm playing bc game from last 2 years but never got scammed but today I think you're scamming me please solve this as soon as possible.

I hope you'll understand!

Thank you for your response.

Have you contacted customer support after your account was blocked? If so, kindly forward me all the communication between you and the casino that could be relevant to the investigation of your case at veronika.f@casino.guru. Alternatively, you may post screenshots here.

Also, could you please specify what the real money balance in your account was when the casino blocked it?

I have sent all screenshot on email.

And the balance was 49000381

Hello,

Unfortunately, we cannot assist the user due to a breach in our terms of service by making multiple accounts. We have locked out all the accounts related to the user. All the necessary evidence are sent to Veronika.

Best Regards

BC.GAME

Dear BC.Game Casino representative,

Thank you very much for providing us with the evidence necessary to investigate the player's issue.

Dear Gareeb44,

Unfortunately, we have received evidence from the casino indicating that multiple accounts were connected to your account. It appears that you and several other users were using the same device to log in and play at the casino, as well as the same withdrawal address. This constitutes a breach of the casino's Terms and Conditions, which allow only one account per user.

Moreover, since multiple accounts were accessed from the same device, it’s impossible for us to prove to the casino that it was not you operating those accounts.

Please note that, when playing at an online casino, it’s essential that you alone use your device and your own address to ensure compliance with the casino’s rules and regulations.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Veronika