BC.Game Casino - 出金の試み後、プレイヤーのアカウントは閉鎖されました。

Today I made a deposit of 10,000 USDT to my BC Game account (the 4th deposit)

I was playing baccarat and a bit of slots and ended up with 17924.54 USDT, when I tried to make the withdrawal I saw that it was blocked and they asked me to contact support.

I contacted support and was asked for advanced KYC verification, which was then successfully approved within seconds.

I tried to withdraw again and couldn't. Support said they were going to escalate the issue, but minutes later I couldn't access the account.

It's worth noting that I haven't received any bonuses (except for the minimum rakeback they give you, which doesn't even reach $30), it's the only account I have and I haven't broken any rules.

El día de hoy hice un depósito de 10,000 USDT a mi cuenta de BC Game (el 4to deposito)

Estuve jugando bacará y un poco de slots y llegué a tener 17924.54 USDT, cuando intento hacer el retiro veo que estaba bloqueado y me pedían contactar a soporte.

Contacté a soporte y me pidieron la verificación KYC avanzada, que luego en segundos fue aprobada satisfactoriamente.

Volví a intentar retirar y no podía. Soporte mencionó que iba a escalarlo, minutos después ya no pude entrar a la cuenta.

Cabe resaltar que no he recibido bonos (salvo lo mínimo de rakeback que te dan que no llega ni a 30 dólares) , es la única cuenta que tengo y no he infringido ninguna regla.

Dear alonsohuiman9615,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Has the casino specified any reason for the account block?

Did you use a payment method registered in your name?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello

I have previously withdrawn on 2 occasions without any problem.

The casino did not specify a reason for the block and has not yet responded.

The only payment method I made was through my Binance USDT wallet and withdrawal to my Kucoin USDT wallet.

I attach the message that I sent to you.

I sent it to Bc Game but I still don't have a response.

Hola

Si retiré anteriormente en 2 oportunidades sin ningún problema.

El casino no especificó un motivo del bloqueo y aún no ha dado respuesta.

El único método de pago que realicé fue a través de mi billetera de USDT de Binance y el retiro a mi billetera USDT de Kucoin.

Adjunto el mensaje que les

envié a Bc Game pero aun no cuento con respuesta.