BC.Game Casino - KYC を完了したにもかかわらず、プレイヤーの引き出しがブロックされました。

I have won about 6K Canadian in eth without using bonus funds.

I Tried to withdraw 2000$ shortly after my win and it was rejected, even though I had withdrawn once previously. After it was rejected my account had tips and withdraws suspended.

I was told by live support to email bc.game with a list of my phone number, commonly used IP, etc. I did and they emailed back and said I needed to complete advanced KYC.

I completed advanced KYC a couple days ago and got an email confirming its completion but my account is still blocked from withdraws.

I have provided my UUID in the username slot and will send other proof if required, but I am hoping I can simply just get the attention of bc game to unlock my account.

Thanks guys!

Dear Kingsman223,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Do I understand correctly that you can access your casino account but you cannot request a withdrawal?
• Do you see any pop-up or message when you try to request a withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, I have made one withdrawal previously and it was successful

Yes I can still log in and even play with my money just not tip or withdraw

When I go to the withdraw page, there is a message saying that my withdrawals are currently suspended, and the whole area is greyed out

Hello casino guru team! Was just wondering if there are any updates

Hello! This complaint is no longer required. Bc.game has unblocked my withdrawls! I have turned only 60$ into 5800+ dollars and they gave me my money fair and square. Nice going bc game !

Dear Kingsman223,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru