bCasino - プレイヤーの引き出しは没収されました。

Tein noston saatuani ilmoituksen (50€) kierrätyksen täyttymisestä, nostoani ei hyväksytty ja pelitililläni oleva saldo tyhjennettiin, jos kierrätys ei täyttynyt eikö summa olisi pitänyt siirtää tililleni?

I made a withdrawal after receiving a notification (€50) that the wagering requirement had been met, my withdrawal was not approved and the balance in my gaming account was cleared. If the wagering requirement had not been met, shouldn't the amount have been transferred to my account?

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Dear Jorma,

On review of your withdrawal request, we see that several bets were placed that were greater than 10% of the bonus credited to your account.

According to the Bonus Terms and Conditions, this is not allowed.

We have therefore cancelled your withdrawal request and voided the winnings.

We do apologize for any inconvenience and disappointment, and we invite you to continue playing on our site.

Should you have any questions please reply to this email or contact our customer support via live chat on our site.

Best regards,

bCasino Verifications

Dear joresko,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Could you please share the specific bonus offer you received, along with its terms and conditions?

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry-standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is dominika.l@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Dominika

Dear joresko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.