bCasino - プレイヤーの撤退は遅れます。

This is my second withdraw. The first was 180$ and I receive it after one day. The second one is 35$, bcasino answer me than is was approved but they suspend my access to bonus. So I cant have no more bonus and at this time my withdraw is approve since 2 days but dont receive it.

Hello BMW9979,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with bCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is verified since many days I don't know when. I spoke with the customer support on Saturday. I accumulate my win with a part of the bonus and my real money.

My first withdraw of 980$ has been rejected and they cancel my win. So I think 35 is not too much.

The first time I withdraw 980 they canceled it because I suppose not respect the maximum bet on a game but it because the game was by default at 2 dollars and I forgot to drop it.

The second one was 180 and it was approved and I received it

The third one is 35$ it was approved but not receive and impossible to find it on my account. And after this withdraw I receive this message :

Dear Benoit,

Hope you are keeping safe and well

We are contacting you today to provide an update regarding a change to your account.

We have unfortunately taken the decision to restrict your account from receiving bonuses in which you receive bonus funds from this point on.

This is not permanent and should the time come that we can reverse this decision we will do at the earliest opportunity.

We do apologise for any inconvenience caused by our decision. Should you need any further assistance, our support team is here for you.

Regards,

Jennifer

Support

Hello BMW9979,

Did they in any way specify the reason of restricting you from bonuses? Do I understand it correctly that you can't find the bonus or the withdrawal anywhere in your account history?

No they don't want to explain why they suspend my access to the bonus. It my withdrawal is nowhere on my account but i receive it. But no explanation on why they suspend the bonus and they cancel my first withdrawal of 980$.

So don't lost your time with them. It's a scam casino that's it. I receive ny last withdrawal, I forgot my first of 980$ and I close my account.

So please dont spend money on this casino.

Hello BMW9979,

The casino can block your bonuses anytime if they decide to, there is nothing we can do with it. Also if you have already closed, there is only a small chance to even find out what happen to the first withdrawal. On the other hand if you were aware of betting over the maximum limit, the casino had every right to void the balance from your first request. Is there anything else we can assist you with? If not, we will be closing the complaint.

No thanks,

The complaint will be now closed for the above mentioned reason.