BDM Bet Casino - プレイヤーの入金が認識されませんでした。

1. I made a deposit to the house on May 14th, 2024, and tonight, May 15th, 2024, the deposit hasn't yet reflected in the casino's account. They claim to have payment provider issues, even though I have sent them the PIX receipt more than once via chat. I've attached the receipt for reference.

1. Realizei um depósito na casa ontem dia 14/05/2024 e hoje dia 15/05/204 a noite e ainda não caiu o depósito na conta do cassino, alegam problemas com o provedor de pagamento mesmo eu tendo enviado o comprovante de Pix pra eles mais de uma vez por chat. Em anexo deixo o comprovante.

Dear Cassiloko08, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Good morning.

The casino contacted us via email confirming the deposit via the provider.

Everything is ok, two to five days is on the casino account.

Thanks.

Bom dia.

O cassino entrou em contato por e-mail confirmando o depósito via provedor.

Está tudo ok, de dois a cinco dias está na conta do cassino.

Obrigado.

Thank you for the update. Can you please confirm that the deposited money has reached your casino account?

Yes, the money arrived in the casino account.

Thanks!

Sim o dinheiro chegou na conta do cassino.

Obrigado!

Dear Cassiloko08,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru