Bet24-7 Casino - 賞金の出金が遅延しています。

The withdrawal method stated that it would take 30 minutes to reflect in my account, yet it's been over 11 days and still nothing. I received an email stating that it had been processed and would be deposited into my account, but upon logging into the site, it was marked as cancelled due to technical issues. I requested it again, and it's been over three days now. The finance department has yet to respond to my emails.

No método de saque dizia que demoraria 30 minutos para cair na conta, porém já faz mais de 11 dias que não acontece. Eu recebi um e-mail dizendo que tinha sido processado e iria cair na minha conta, porém ao entrar no site estava como cancelado devido a problemas técnicos, solicitei novamente e já faz mais de três dias. O departamento financeiro ainda não respondeu aos meus e-mails.

Dear Fmteee,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Fmteee,

Have you received your withdrawal from the casino yet?

I still haven't received it.

Ainda não recebi.

Hello, I just received, I would like to close this complaint.

thanks

Olá, acabei de receber, gostaria de encerrar essa reclamação.

obrigado

Dear Fmteee,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru