Bet24-7 Casino - 賞金の出金が遅延しています。

These are scammers who do not payout!!! It clearly states that the maximum time for payout is 48 hours! I've been waiting for my payout for a week already!!! My request for a payout has still not been confirmed! I immediately sent them my documents for verification. They are not replying to my emails!

Це шахраї які не виводять кошти!!! В них написано що максимальний час виведення коштів 48 годин! Я чекаю на виведення коштів вже тиждень!!! Мій запит на виведення коштів досі не підтверджений! Свої документи для верифікації відправив їм відразу. На пошту не відповідають!

Dear xray200,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

14 days have already passed. Requests still not confirmed!

14 днів вже пройшло. Запити досі не підтверджені!

Dear xray200,

Have you received your withdrawal from the casino yet?

I didn't get it. I didn't even get an answer as to the reason for the delay!

Ні не отримав. Навіть відповіді не отримав в чому причина затримки!

Thank you for your reply, xray200. Have you made any successful withdrawals before? Do I understand correctly that your documents have been successfully verified?

Have you accumulated your winnings with or without an active bonus?

Previously, there were no successful withdrawals. These are my first attempts to withdraw funds. The documents have been checked successfully. I did not take any bonuses.

Раніше успішних зняттів коштів не було. Це мої перші спроби зняти кошти. Документи перевірили успішно. Бонусів ніяких не брав.

I received all the funds with an explanation that there were technical problems! Complaint resolved! Thank you all!

Всі кошти я отримав з поясненням що були технічні проблеми! Скарга вирішена! Дякую всім!

Dear xray200,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru