Bet7 Casino - プレイヤーの撤退は遅れています。

On the terms its says 72 hours for withdrawals, I am already waiting for more than 100 hours

When contacting the support, each different supporter gives you a different reason for it to take longer.

Dear honeybetd,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

So far I received my first withdrawal, as their limit is 1000e per transaction. Submitted a new request, let's see. I won't close this dispute so far, let me withdraw all the funds first

So I did my 2nd withdrawal 84 hours ago although in their terms it says max 72h. So far same behaviour

Now they removed the chat option aswell)

Could you please advise how much money is still being held inside your casino account? Thank you.

I only can withdraw 1000 on each transaction (don't know why tbh). So for now I have 1000 on a pending withdrawal + 500 on account. 100 hours already passed. I am withdrawing to neteller. The account is fully verified. I had other sucessuful transaction. When I talked to the support yesterday, they told me that don't process on weekends. So I'm waiting for monday and we will see. But the thing they removed chat option on my account is pathetic

I fully understand your frustration, honeybetd. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by Friday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear honeybetd,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.