BetAmo Casino - 決済が遅延しているとのクレームがあります。

Hello, I received 20 free spins from betamo that were not tied to bonus conditions. I then paid out 50€, 120€, 200€, everything was no problem now the total of 370€ was cancelled. I want to file a complaint

Hallo ich habe von betamo 20 freispiele bekommen die nicht an Bonusbedingungen geknöpft waren. Ich habe damit dann einmal 50€,120€,200€ ausbezahlt war alles kein Problem nun wurden die ingesamt 370€ storniert. Ich möchte Beschwerde einreichen

Dear sreichert1204,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

hello the payout was declined

hallo die Auszahlung wurde abgelehnt

Dear sreichert1204,

Have you received your withdrawal from the casino yet?

The casino drew my attention to their terms and conditions and paid me a total of €50.

Das Casino hat mich auf Ihre AGBs hingewiesen und mir ingesamt 50€ ausbezahlt.

Thank you for your reply, sreichert1204. Do I understand correctly that the casino has paid out your winnings in compliance with the maximum cashout mentioned in the bonus T&Cs?

Yes it is.

Ja so ist es.

Dear sreichert1204,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru