Betandplay Casino - プレイヤーの撤退が遅れています。

The casino is not processing my withdrawal. I am fully verified and have been a member for a long time, having successfully withdrawn funds before. However, my new withdrawal is simply not being processed. I have made several inquiries, and I am always told to be patient, with no additional information provided. The status has been "progress" for hours and hasn't changed, and I am not receiving any help from the casino!

Das casino bearbeitet meine Auszahlung nicht .Ich bin vollständig verifiziert und lange schon dort und hatte auch schon erfolgreiche Auszahlung, jedoch wird meine neue Auszahlung einfach nicht bearbeitet auf mehre Anfragen sagte man mir immer nur ich soll mich Gedulden und keine weitere Auskunft .Seit Stunden ist der Status "progress" und verändert sich nicht und ich erhalte keine Hilfe vom casino!

Dear Lala55, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• When did you make the last successful withdrawal and how many days did it take to be processed?

Thank you in advance for your reply.

Best regards, 

Kristina

The payout was successfully processed 1 day later. The problem is solved.

Die Auszahlung wurde 1 Tag später erfolgreich ausgeführt. Das Problem ist gelöst .

Dear Lala55,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru