BetBoom Casino - 選手の退会が遅れました。

waiting for withdraw 2 days and ask them how long it can take and answer was "" Thank you for the data provided! I hasten to inform you that your application for withdrawals is under review by the financial security department. I would like to draw your attention that according to the terms and conditions of our website, the maximum period of verification of the application is 180 days, however, this process may be completed earlier. Please expect us to contact you as soon as information is available. Thank you for your understanding. " This kind of rules is in scam site that will not withdraw you money... you will wait 180 days and forget about you account etc. This kind of rules are forbinden in nodmal site... so do not deposit money on this site... Very fast limited account... and if you get limited they will hold you money till end of the word :) i will update my review if something will change.

They have abusive rules... do not deposit money on this site! if they will limit your account you can wait for you money 180days... this is abusive rules

"Abusive power and control (also controlling behavior and coercive control)[1] is behavior used by an abusive person to gain and/or maintain control over another person. "

Abusive rules are forbidden in normal law order, bookies often use this kind abusive rules to not pay you money. And bet-boom is one of them

Dear kiziorro1984,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Yes but now you have knowledge about abuse rules used by bet-boom... on left down corner you have "Guru Academy" quote: And fair approach of gambling... i think this is fair to inform people about abuse rules, and what do you think? 🙂 Yes i can wait even 180days but people should know about abuse rules... this is fair approach of gambling i think. Maybe they will change this rules which is not fair for customers...

I fully understand your frustration, kiziorro1984. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear kiziorro1984,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

ok, withdraw still pending... i contact with other customers and there is no less than 30 days period time... so after 30 days maybe i will recive money 🙂

Thank you very much, kiziorro1984, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear kiziorro1984,

I am sorry to hear that your withdrawal has been delayed. I don't want you to worry at all. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a BetBoom Casino representative to join this conversation and participate in the resolution of this complaint.

Dear BetBoom Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when can he expect the payment?

Thank you in advance for your cooperation.

Kind regards,

Štefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

"your withdrawla request is being checked by finance department. According to our terms and condition, 9.8. If suspicious activity is detected, additional verification may be required and the payment period may be extended up to 180 days.13:39:37 "

swo what now casino guru... still convince people that this is not abuse rules? 🙂 from today i am waiting 30 days only 150 days left 🙂 i know how it works and i know how works affiliate links...

Good evening dear client.

We checked your problem.

I inform you that I agree with our rules and conditions of the casino, namely:

11.3. In case of detection of a fraudulent game scheme or incorrect actions that were committed in order to receive a win by fraudulent means, the Company reserves the right to delay the payment for up to 180 days, for a detailed check of the gaming activity. If a fraudulent game scheme is confirmed, We reserve the right to recalculate the bet with x1 coefficient or cancel the winnings.

I also ask you to note that when registering, you agreed to our rules and conditions.

yes i agree with rules and now everybody know about rules and how you use rules against players to not pay money 🙂 and i think you will lost more client than i money 😉 i am noty doing this for money i am doing this for people 🙂 now everybody ho search opinion about bet-boom will exacly now what can happened 🙂 i agree with rules and you agree with casino guru rules 🙂 i can publish what happened and why 🙂 in many place like casino guru 🙂 i want better word for children 😉 so is there is any suspiction activity in my account and how activity? 🙂 this is just beggining 😉 i know how work google search 😉

Customer, we do not provide a reason why your payment was delayed.

We can voice this reason only to the representatives of the Guru.

Клиент, мы не предоставляем причину по которой была задержана ваша выплата.

Данную причину мы можем озвучить только представителям Гуру.

great 🙂 my opinion about betboom is higher in google 🙂 ok so you can provide a reason why my payment is delayed to casino guru 🙂 i know that more person can have similar situation to mine because of abuse rules used by bet-boom against customers 🙂 "any words can be used against you" and i am using abuse rules against you 🙂

We haven't broken a single rule. We are very sorry that you encountered such a problem.

Your withdrawal request is pending.

Нами не было нарушено ни одного правила. Очень сожалеем, что вы столкнулись с такой проблемой.

Ваша заявка на вывод средств находится на рассмотрение.

I haven't broke a single rule my withrdaw is pending since 30 days because of abuse rules used by betboom casino 🙂 i am just showing people how betboom casino use abuse rules against customers 🙂 they are holding money because they can not because they have reason 🙂 i think more people will start add complains about this rules 🙂 and similar situation to mine 🙂

Dear kiziorro1984,

I have received the information from a casino representative that you should receive the payment very soon.

Please, let me know once you receive the payment.

I am looking forward to hearing from you.

Kind Regards,

Stefan

payment receivet, thank you for help casino guru! have nice day! regards

Dear kiziorro1984,

I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan