I played few times on BetCoco, and then I played recently and I was disappointed, the games were loading very slowly, it was not coming from my connection as I have a friend who told me the same thing. It looks like their website encounter problem with estonian players, with some games not loading or the page is not showing when you click on them. Too bad
Hi Hagridmow, thank you for bringing this to our attention. We apologize for the inconvenience with the slow loading of games. Rest assured, we are reporting this issue and working to solve it as quickly as possible, especially for our Estonian players. Your gaming experience is important to us, and we are committed to ensuring a smooth and enjoyable time on BetCoco.
We appreciate your patience and hope to resolve this matter promptly.
Do not sign up with this casino,if you are lucky to win or find a game that plays in your country they will take forever to verify you and keep finding ways for you to send other documents but you can't withdraw your money back on the card you deposited on it will end up going to cryptocurrancy,so if you don't have it you won't get paid Probably the worst casino I have ever had the experience to try
We're sorry to hear about your experience. We aim to make the verification process as smooth as possible, but sometimes additional documentation is necessary to ensure security and compliance.
We understand the frustration with withdrawal options and are continuously working to improve and expand them, including the use of cryptocurrencies. Your feedback is important, and we're committed to enhancing our services. If you need further assistance, please don't hesitate to contact our support team.
I have been a member of this casino for a year now and I must say their loyalty program is fantastic! They offer bonuses and free spins, which keeps things exciting. While I don't always win, it's still enjoyable because they consistently post about bonuses on site. I do hope they offer more bonuses in the future to keep me motivated to game. It would also be great if they could add more games and create an app for iPhone users.
Thank you, Pavlod, for your loyalty and positive feedback! We're thrilled to hear you're enjoying our loyalty program and bonuses. Your suggestions are valuable to us, and we're excited to inform you that we're constantly looking to expand our game selection and enhance user experience. The idea of developing an iPhone app is a great one, and we'll certainly consider it. Stay tuned for more exciting updates and thank you for choosing our casino
It's even a good casino, modern website, everything is beautiful. The problem is misleading advertisements. If it doesn't do what the marketing says, it shouldn't be a good place to put our money. Live chat is a joke, where a bot wants to do all the work, and when the operator is asked, it ends the chat.
É até um bom cassino, site moderno, tudo bonito. Problema são as propagandas enganosas. Se não cumpre o que o marketing diz, não deve ser um bom local pra colocar nosso dinheiro. O chat ao vivo é uma piada, onde um bot quer fazer o trabalho todo, e quando o operador é solicitado, ele encerra o chat.
最新のウェブサイト、複数の支払い方法、ゲームプロバイダー。
Modern website, multiple payment methods and game providers.
Site moderno, vários métodos de pagamento e provedores de jogos.
プレイヤーにとって不公平な利用規約。
Unfair terms and conditions for players.
Termos e condições injustos para os jogadores.
カジノ詐欺では、ボーナスを引き出すことはできません。それは約束したものを提供しません。
Casino Scam, you can never withdraw the bonus. It doesn't deliver what it promises.
Cassino Scam, não se pode sacar nunca o bônus. Não cumpre o que promete.
Our apologies for any confusion caused by our advertisements. We always strive to communicate clearly and act in good faith. Please be assured that our promotions and bonuses are guided by our terms and conditions, which we encourage all players to review. Regarding your experience with our live chat, we have 24/7 professional agents ready to assist. We're taking your feedback seriously to improve our customer service and ensure a satisfying experience for all our clients.
Picture this: I hit the jackpot, a whopping 6000 euros, and I'm thinking, "Great, time to cash out!" But oh no, not at this joint. I had to wait over 10 agonizing days just to get my hands on that sweet, sweet cash. It's like they're conducting a social experiment on patience.
Now, let's talk about support, or the lack thereof. I tried reaching out, sent emails, and you know what I got in return? Zilch! It's as if I was shouting into the void, and the void shouted back with silence.
So, here's the bottom line, folks: Don't even think about trusting this casino. They've got "liars" written all over them. It's like they're in the business of making you wait and keeping you in the dark. Steer clear, my friends, and find a casino that plays fair and square.
Thank you for taking the time to provide your feedback. We sincerely apologize for any inconvenience you may have experienced during the verification process. We understand the importance of swift and efficient verifications for our users, and we're committed to addressing this matter promptly.
Please know that compliance and security are paramount to us, which can occasionally lead to verification processes taking longer than anticipated. However, we assure you that we are working diligently to streamline this process without compromising on the safety and integrity of our platform.
Your experience is of great importance to us, and we would like to reach out to you personally to discuss your concerns further and ensure a positive resolution. We take pride in being a top-tier casino and your satisfaction is our priority.
Kindly provide us with your contact details, or feel free to get in touch with our customer support team, so that we can swiftly address your concerns and make things right.
Overall this is a great online casino. They always pay in time, customer support girls are always there, and they are loyal with their promotions. Would definitely continue playing here.
Thank you for your wonderful review! We're delighted to hear about your positive experience with our timely payments, customer support, and promotions. Your satisfaction and continued enjoyment are our top priorities. We look forward to providing you with more exciting gaming experiences in the future. Happy gaming!
I guess I'm one of the unlucky ones in this casino, I let the slots spin for hours, days, months, unfortunately I didn't have any results, after I reached a level before becoming vip I noticed that I wasn't entitled to any bonuses even though I had exceeded 2000€ in deposits, I did not activate them was their answer, in general it is practical to have fewer bonuses than immediate profits, I agree with this but I was not satisfied with playing without bonuses even though I would make an immediate deposit in any resulting profit. Some casinos don't support the logic of bonuses, but they do support it, however the point is to keep you in the game and give you thrills, something I didn't find here.
As the casino manager, I'd like to address your concerns and assure you that our casino strives to provide top-quality service to all our players, including yourself. We appreciate your loyalty and understand that bonuses play a significant role in enhancing the gaming experience.
While it's true that not all players may qualify for bonuses immediately, our focus is on providing a fair and enjoyable environment for everyone. We continuously review our bonus programs to ensure they cater to a wide range of player preferences and maintain the excitement and thrill of the game.
As a valued player, we want you to know that you have been receiving VIP treatment, and we appreciate your continued support. Our aim is to deliver the best possible experience, and we're always here to address any concerns or suggestions you may have.
Thank you for being part of our casino community, and we look forward to providing you with an exceptional gaming experience in the future.
We're sorry to hear about your experience. It's important to note that there are often different perspectives to any situation. However, we take your concern seriously. We have made improvements to address such issues, including enhancing our payment tools to avoid delays. We are committed to paying out winnings and apologize for any inconvenience you've experienced. Your feedback is valuable in our continuous effort to provide a trustworthy and enjoyable gaming experience.
they haven’t paid money for 6 days already, although they write in the rules that the withdrawal is carried out within 72 hours, they are fed with promises in the chat, but they don’t keep their promises
не выплачивают деньги уже 6 дней,хотя в правилах пишут что вывод проводят в течении 72 часов, в чате кормят обещаниями,но свои обещания не держат
We understand your concern regarding the withdrawal timeframe. Sometimes, verification processes can take a bit longer than expected, but we assure you that our team is working diligently to expedite these procedures. We apologize for any inconvenience caused and appreciate your patience as we strive to fulfill our commitments. Rest assured, we are dedicated to ensuring that all transactions are processed as swiftly and securely as possible.
good games, nice design ! but for the past 8 days they have been constantly trying to deceive me and not give back my winnings! the support service is absolutely useless, they shift the blame to the finance department and cannot influence them!
P.S I've been waiting for 13 days, still no result
Thank you for appreciating our game selection and design. We're concerned, however, to hear about your experience with our support service and the delay in receiving your winnings. We assure you that our team is dedicated to resolving such issues and improving communication between departments. We are committed to processing all winnings efficiently and transparently.
*NOTE: They PAID me ,at last ,EVERY CENT of my WINNINGS.Hopefully, they keep their credibility by paying all other clients aswell.As far as I am concerned, BetCoco is legit.
My experience with this casino started off pretty good.
I mainly used their sportsbook which provided a wide offer as far as in-play matches are concerned.
Of course I verified my account before depositing funds and using the site by sending my ID (back/front side) and a legal government document to validate my house address and after they both got accepted and verified I actually started using their services.
It all went smooth until I began asking for my first withdraw.
I deposited around 600e and made it to nearly 3k euros in my balance.
My first withdraw request was for about 2keuros which they took 12+ days without ever confirming the request.
I kept asking their chat about the reason behind not paying my winnings and after MANY attempts they told me that the maxwithdraw is 1000e per day.Had I not spamed them with questions regarding my withdraw , I would keep waiting on this 2k euros payout which would never arrive.
Afterwards I canceled that withdraw and requested smaller ones.One 700e withdraw and another 700e withdraw 4days after.Still no confirmation about either of these withdraw requests and I doubt I will ever get my money.
In email , they keep assuring me that all winnings will get paid eventually , but the pending withdraw requests are too many so it may take a while until I actually get my money.They also keep asking for my patience each time the time-frames that they had originally set for the payouts falls short."Please wait until Monday , because on that day the most withdraw requests are getting approved." and "Please give it another 3-4 days and you will get the withdraw confirmation." and other such bullshit.
Do not fall into the same trap that I fell in.
They don't seem to be willing to pay winnings.
I will keep you updated regarding my "lovely" experience with them , to save fellow bettors from getting scammed the way I did.
Thank you for sharing your experience. We sincerely apologize for the delay in your withdrawals and any inconvenience it caused. We're glad to hear that you received every cent of your winnings.
We are committed to maintaining our credibility and ensuring timely payments for all clients. Your feedback is crucial in helping us improve. We appreciate your patience and are working diligently to streamline our withdrawal process. Thank you for choosing BetCoco, and we hope to continue providing you with a positive experience.
The initial bonus is fake. Example: If you deposit 100 , you get 100 real money and 200 in the bonus account. But to release the bonus, you have to wager 35x the bonus amount using real money. However, every winning you have with real money is sent to the bonus account. In short, for you to withdraw the bonus, you have to deposit 35x the bonus amount afterwards. Detail: the terms say you have to bet the bonus 35x, but they don't say you have to bet with real money. i.e. total scam. deceivers.
O bonus inicial é falso. Exemplo: Se vc deposita 100 , vc ganha 100 dinheiro real e 200 na conta bonus. Mas para liberar o bonus, voce tem que apostar 35x o valor do bonus usando dinheiro real. Porem todo ganho que se tem com dinheiro real, é enviado para a conta bonus. Resumindo, para voce sacar o bonus, voce tem que depositar 35x o valor do bonus depois. Detalhe: nos termos diz que voce tem que apostar o bonus 35x, porem nao falam que tem que apostar com dinheiro real. ou seja, scam total. enganadores.
Thank you for the 5-star review! We're glad to hear you're enjoying the free bonuses, our deposit and withdrawal methods, and our game selection. Your satisfaction is what we strive for. If there's anything else we can do to make your experience even better, please let us know. Happy gaming!
Gave it a try after a friend recommended for huge variety of games and fast payouts. Won around 500$ after signing up with no deposit bonus and was pretty surprised with KYC approved and withdrawal received in less than 12 hours for the whole process id say
Thank you for the 5-star review! We're glad to hear you're enjoying the free bonuses, our deposit and withdrawal methods, and our game selection. Your satisfaction is what we strive for. If there's anything else we can do to make your experience even better, please let us know. Happy gaming!
Stole my second deposit bonus 50% (before deposit i subscribe in promo) My balance was=second deposit and tell me can not add manual like many others casinos. Don't trust to win ..and get your money.
It is a good one for new players. he promotions are great. This casino attracts new players by its design. There are many new providers I`ve never faced before, it was interesting to try out something new and try to win some money, and I was lucky to win actually. VERY GOOD SUPPORT WORK 24/7
Thank you for the 5-star review! We're glad to hear you're enjoying the free bonuses, our deposit and withdrawal methods, and our game selection. Your satisfaction is what we strive for. If there's anything else we can do to make your experience even better, please let us know. Happy gaming!
No live chat just a bot, the wagering meter was broken and not counting spins, promotion t&c nowhere to be found very amateur site build
Updated . After some testing I found that betsoft slots counts for wagering the problem is that it is not mentioned nowhere in their site. Winnings from other slots like netent or pragmatic go to the bonus balance . I find this cheating and I discourage anyone from giving money to this unreliable casino
