BetdaVirada Casino - プレイヤーの出金リクエストが遅れています。

It's been two weeks since I started trying to withdraw my winnings, but I haven't received any responses. I've tried reaching out via email, and my IP has been blocked from accessing the live chat. I sent all the necessary documents but haven't received any feedback. I've successfully made withdrawals twice before.

Faz duas semanas que estou tentando sacar, porém não respondem, já tentei via e-mail, e o chat ao vivo foi bloqueado para meu ip, enviei os documentos mas não obtive retorno, já saquei duas vezes antes.

Dear Fmteee,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

I understand, I have already contacted gaming Curaçao, but I have not yet received a response.

Entendo, já entrei em contato com a gaming Curaçao, porém ainda não obtive resposta

Dear Fmteee,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of BetdaVirada Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from BetdaVirada Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.