Betfinal Casinoのレビュー

プレーヤー ''COLTERWOOD'' は、ベットファイナル カジノが賞金を没収したことについて苦情を申し立てました。カジノから提供された理由は、プレイヤーが VPN の使用に関する条件に違反したためです。最初の調査の後、カジノはプレーヤーが違法行為に関与していたことを証明するためのさらなる証拠を提供するよう求められましたが、カジノはそれを拒否しました.したがって、苦情は未解決としてクローズされました

A player from Russia made two withdrawal requests of $150 and $300, sent all the necessary documents to the casino for account verification and soon after that, they received confirmation of its reception and also of the payment being processed. In the end, the player received only $127 and their account got suspended due to the country of their residence being put on the list of restricted countries. However, at the time of registration Russia wasn't restricted yet and that is why the player wanted to retrieve the rest of their money. Unfortunately, the casino stopped communicating with them and this complaint remained unresolved.

The customer wanted to withdraw their funds but didn't receive anything for a long time and the casino support's only response was that it was still being processed. The casino never responded to this complaint.

The customer had requested withdrawals from their account but instead, their account was suspended because of a change in the casino's terms, more specifically, the customer's country had been added to the list of restricted countries. The casino had paid out the customer a fraction of their deposits but the customer argued they should have been paid all of their deposits as well as winnings from the casino since the customer won before the country was excluded. The casino responded that they returned all of the deposits but the customer denied this claim and there hasn't been any progress in this case.

The customer wanted to withdraw their winning and after sending verification documents to the casino, their account was suddenly locked. After inquiring why it was locked, the casino cited a breach of terms and conditions and that they would refund only the customer's deposit. After denying breaking any terms, the customer requested an explanation but the casino didn't provide any concrete proof of their claims thus this complaint is viewed in favor of the customer.

The customer wanted to withdraw money but hadn't received anything for a long time. When contacting the casino's support, the only reply they got was that it was still in processing. The casino hadn't responded to this complaint.