Betfoxx Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

BetFoxx blocked my account with €15000 winnings. They blocked my account because they considered it a fraud because I had another account open with them that was not verified, which I forgot about because the emails ended up in spam. I contacted them by email and asked them to close that unverified account because I had forgotten about it and that I want to keep the verified one with the earnings. I have not accepted any bonuses or free spins on any of the accounts. I just forgot that I already have an account with them.But they closed both. Can I do something or recover the amount won?

Dear Karisma,

I am sorry to hear about the issues you are experiencing with Betfoxx Casino.

Before we proceed, could you please provide some additional information to help us better understand your situation:

• When was your first account created?
• When did you create the second account?
• Did you contact the casino regarding the first account before or after accumulating the winnings?

Your responses will assist us in addressing your concerns more effectively.

Thank you for your cooperation, and I look forward to your reply.

Best regards,

Nick