BetOnRed Casino - プレイヤーが承認した支払いが遅れています。

Good morning, my payment was approved on the 26th, but it's still not available and it's been well over 72 hours. They are not responding to my emails, and the chat support is terrible. I need help, thank you.

Bom dia desde o dia 26 que o meu pagamento foi aprovado no entanto nunca mais fica disponivel e já se passaram muito mais de 72 horas por email nao respondem o chat é pessimo pretendo ajuda obrigado

Dear kikas29,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Good afternoon, you have already paid, thank you very much for your intervention, greetings

Boa tarde já pagaram muito obrigado pela vossa intervenção cumprimentos

Dear kikas29,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru