BetOnRed Casino - プレイヤーのアカウントは賞金保留のため閉鎖されました。

Hello, I placed a bet of 100 Euros and won a total of 47,000 Euros. Afterwards, I withdrew the weekly limit of 5,000 Euros. This week, when I wanted to withdraw the next amount, my account was deactivated.

There are still 42,000 Euros pending.

Please help.

Hallo ich habe 100 Euro gesetzt und insgesamt 47 000 gewonnen. Ich habe danach die Wochensumme von 5000 auszahlen lassen. Diese Woche wollte ich die nächste Summe auszahlen lassen und mein Konto wurde deaktiviert.

Offen sind noch 42 000 Euro.

Bitte um Hilfe

Dear LeonW,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify what you placed your bet on? Was it a sports event or did you place a bet in some casino game?

Have you passed the full KYC verification?

Have you made any successful withdrawals before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I played obline casionos

yes I have a verification

Yes, I have

Ich habe obline casionos gespielt

ja ich habe eine verifizierung

ja hab ich

Have you received any email from the casino after your account was deactivated? Please forward it to me along with all the other communication with the casino customer support as well as any other evidence that could be relevant to our investigation. My email address is veronika.l@casino.guru. Thank you.

Dear LeonW,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No I have no information the account was activated but the money is gone I am sending a screenshot

Nein ich habe keine informationen das konto wurde aktiviert aber das geld ist weg ich schicke einen screenshoot

Please specify what online casino game you played.

Dear LeonW,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.