BetOnRed Casino - プレイヤーの出金リクエストが遅れています。

I made withdrawal on 29.9.2024. and until not withdrawal was not processed.It's stuck on pending and I can' even t cancelled withdrawal.

I contacted support multiple times and they told me to wait and wait.And then they like make ticket for my case ,but not any proggress.

My withdrawal is not paid for more than a month.

Dear apumazu7,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. I’d like to ask a few questions to understand your situation better and determine how we can assist.

1. Could you specify which types of games you played to accumulate your most recent winnings? For example, were they slots, live casino games, or sports bets?
2. Did you accumulate your winnings with or without an active bonus?
3. Have you received any explanation from customer support regarding the delay in processing your withdrawal?
4. From the screenshot you provided, it appears you have made successful withdrawals from this casino in the past. Could you please confirm if this is correct?

Your responses will help us proceed with your case. Thank you for your cooperation, and I hope we can assist you in resolving this matter promptly.

Best regards

Veronika