BetOnRed Casino - 決済が遅延しているとのクレームがあります。

i want to complain since 2 weeks i have been trying to withdraw my money and every day i wait 12 hours to get approval from bet on red but then they don't come to my bank account they refuse the withdrawal.

my verification is confirmed everything is perfectly fine with my account

Dear icaka30070,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

when I make a withdrawal the money disappears from the account and the next day it says that the withdrawal is refused and tells me to withdraw again

Dear icaka30070,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

my withdrawal keeps getting rejected after waiting every day for 12 hours until bet on red does approve.

then the money is returned to my account in bet on red.

from the bet on red team answer every time make a new cashout this time it will work.

but still the same

Thank you icaka30070 for all the information provided. I will now forward your complaint to my colleague Martina (martina.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear icaka30070,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has kept being rejected. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite BetOnRed Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed and keeps being rejected?

Thank you in advance for providing the information.

Now the problem is resolved.

I have 2 sucssesful cash out now I have only 2 more cashout but I wait limit be close.

Dear icaka30070, that´s some good news!

Just to make sure, do I understand that correctly, that you have made 4 withdrawal requests and 2 you have already received and 2 are still pending, so we are waiting for those to arrive?

If so, please let me know when that happens, so we can mark the issue as resolved:-)

Dear icaka30070,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear icaka30070,

could you please give me some updates on the rest of the withdrawals?

Is it all completed? Can I go ahead to mark this complaint as resolved?

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.