Betpanda Casino - プレイヤーのアカウントがブロックされ、引き出しが遅れます。

Hello, I deposited money into the casino and won $1300. I requested a withdrawal of $300, and the money arrived quickly. I placed another bet and won $1400. I requested a withdrawal of $400, but did not receive the money, and my account was blocked. In the chat, they said it's under review and provided no further information, telling me to wait for an email response. They do not respond to emails, and I am ignored in the chat with no answers. Please help me get my money back. I have $1000 remaining in my balance and have requested a withdrawal of $400. All transactions were made in TON currency, with amounts stated in dollars according to the exchange rate.

Здравствуйте, пополнил счёт в казино выиграл 1300 долларов, поставил на вывод 300 долларов , деньги пришли быстро,. Сделал ещё одну ставку выиграл 1400 долларов , поставил на вывод 400 долларов но денег не получил, аккаунт заблокировали. В чате сказали что на рассмотрении и больше никакой информации не дают, говорят ждите ответ на почту. Письмо им на почту там не отвечают. В чате тоже игнорируют и ничего не знают . Помогите вернуть мои деньги у меня на балансе оставалось 1000 долларов и заказано на вывод 400 долл. Все платежи были в монете TON, суммы указал в долларах согласно курсу

Dear mellsrtoy4,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played? Were they slots, live casino games, or did you make bets on sports?

Did you accumulate your winnings with or without a bonus?

Did you pass the full KYC verification, or at least send any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Bet on sports

I refused the bonus, there were no bonuses.

No documents were requested, support is ignoring.

Tell me, have they already paid anyone after the blocking? Do you have any contact with them?

Делал ставки на спорт

От бонуса отказался , не было никаких бонусов.

Никаких документов не запрашивали поддержка игнорирует.

Скажите а они кому то уже заплатили после блокировки? У вас есть с ними связь?

Thank you for the update.

As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Veronika