BetPlays Casino - プレイヤーのアカウントは閉鎖され、出金は拒否されました。

Betplays has refused to let me withdraw any money from my account and have now suspended my account (which has a balance of +10900DKK) over allegations of breaching their rules.

Apparently, Betplays is claiming that I have multiple accounts on the site and have shown fraudulent or even criminal behavior, which is (of course) not true in any way whatsoever, and thus also completely without grounds.

In fact, none of said rules (or any other rules for that matter) have been breached, and I have followed all their required KYC procedures strictly.

Dear elganador,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetPlays Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of the casino? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Was your account successfully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas