BetPlays Casino - 支払いの遅延のため、プレイヤーはこのカジノには行かないことをお勧めします。

I dnot advise Canadian players to play at this casino because they will not pay you anything unless they ask you for documents more than once and at different times so that they keep your money with them.

Dear tinymatl,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format?

Did you accumulate your winnings with or without an active bonus?

Have you made any successful withdrawals before? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Dominika

my account its verification you know

If the site allows me, I can send pictures so that everyone can see the fraud you are doing. You are asking about the money you earned if it is from a bonus. The bonus money is not withdrawable. I am demanding my money, which is real money. You are a scam casino

Dear tinymatl, to assist you further, please make sure to answer the questions I've already asked.

Additionally, could you share your communication with the casino? You can send emails or chat transcripts to my email at [email protected], or post screenshots here.

Dear tinymatl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

You have had all my documents for more than six months and my all documents

approve .when I requested a withdrawal, you rejected the withdrawal request more than once. My account is with you, prove that you are honest. post my conversation with you in the live chat.

Dear tinymatl, I have not received any communication from you regarding your interactions with the casino. To proceed with your complaint, it is essential that you cooperate by providing the relevant details and documentation. Without this information, we will have no choice but to reject your complaint.

Dear tinymatl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.