Betsomnia Casino - アカウント閉鎖後、プレイヤーの入金は失われます。

Hello, I was unable to get credit for two of my deposits because I had closed my account due to gambling addiction, and the money arrived at the casino only after the fact.

However, I was told that I lost the money, which is impossible.

Hallo , ich konnte zwei meiner einzahlungen nicht gut geschrieben bekommen , weil ich mein Konto wegen spielsucht geschlossen habe und erst Tag kamm das Geld in dem Kasino ankam .

Es wird aber mir gesagt das ich das verspielt habe was unmöglich ist .

Dear Blerko,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betsomnia Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• When have you initiated the deposits to the casino and when was your account deactivated?
• Are there any records these deposits were not yet processed and didn't reach your casino account at any point?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

Yes, I have communicated with a certain Jaron and will forward the emails to you in the next few days.

And also the statements about the deposits in question.

Sorry it took me so long to answer, I'm very busy at the moment.

Hallo,

Ja ich habe mit ein gewissen Jaron kommuniziert und werde ihnen die Tage die Emails weiterleiten .

Und ebenfalls die Auszüge um die einzahlungen um den es geht .

Sorry , das ich solange mit der Antwort gedauert hat , bon sehr im Moment sehr beschäftigt.

Thanks for your emails.

Could you please share and proof of deposits?

Have you informed the casino about your gambling problems via email or chat? Have you saved this conversation?

When exactly (date) was your account closed and when exactly have you initiated the deposits?

Hello Thomas, unfortunately your email is incomplete, please send me your email.

Attached are the two payments in question.

I closed my account on May 29th. I also made the two deposits on May 29th but they didn't go through on May 29th, only on May 30th.

Best regards

Blerim ****

Hallo Thomas , leider ist deine Email nicht vollständig, bitte schick mir deine Email.

Im Anhang die zwei einzahkungen um die es geht .

Am 29.05 habe ich mein Konto geschlossen , die zwei einzahlungen habe ich auch am 29.05 getätigt aber am 29.05 sind sie nicht durch sondern erst am 30.05.

Viele Grüße

Blerim ****

Oh, you did get the email, right? Blocking the account went smoothly, I just forgot that there were two payments pending. Instant deposits like this don't always work straight away, often the next day, but by then I had already blocked my account.

lg

Blerim

Ach so , du hast die Email doch bekommen ? Das mit konto speren hat reibungslos geklappt, ich hatte nur vergessen das noch zwei eknzahlungen in warte schleife waren . Solche sofort einzahlungen klappen nicht immer gleich , oft den Tag danach aber da hatte ich schon mein Konto gesperrt.

LG

Blerim

Dear Blerko,

Could you please share the deposit confirmation of the most recent deposit that was successfully processed before the incident?

Share it here or send the information to my email at tomas@casino.guru

I apologize for the inconvenience.

Hello dear Thomas,

Unfortunately, I have now closed Revolut because I am battling my gambling addiction.

But if absolutely necessary I will contact Revolut.

Best regards

Blerim

Hallo Lieber Thomas ,

Leider habe ich jetzt Revolut schließen lassen , weil ich sehr gegen meine spielsucht Kämpfe.

Aber wenn unbedingt nötig dann nehme ich zum Revolut Kontakt.

Liebe Grüße

Blerim

Thanks for your reply.

Dear Betsomnia Casino,

Could you please explain when the last deposits reached Blerko's player account?

I'll appreciate your assistance in this matter.

Dear Tomas,

On the evening of 29.05.2024, the player made the last deposit in our casino, during the gameplay the balance was eventually lost and a few minutes later we received a request from the player to close access to the account, which was immediately satisfied.

Sometime later, the player contacted us that he supposedly initiated deposits before the account was closed, but the funds were debited the day after the account closure. A detailed check of this case showed that all deposits made by the player were successfully credited to his account in the casino and were involved in the gameplay. The player was told that all the deposits he had successfully made had been credited to his account and lost. 

Also, Betsomnia Casino's payment processor has not detected any payments from the player once access to his account has been disabled. Moreover, the recipient on the payment bank statements declared by the player as deposits has no relation to Betsomnia Casino. These payments are not deposits to our casino.

Best regards,

Betsomnia Casino Representative

Hello, my dears,

You can see for yourself that the transactions are on May 30th, so how could I have lost that if I closed my account on May 29th?

Just send me a history and you will see for yourself that my claim is true.

The deposit did not go through on May 29th so I had to use another payment method.

It wasn't finished until the next day.

Best regards

Blerim****

Hallo Ihr Lieben,

Sie sehen doch selber das die transaktionen am 30.05 zu euch sind , wie soll ich das verspielt haben wenn ich dich am 29.05 mein Konto geschlossen habe.

Schicken Sie doch mal ein Verlauf, dann werden Sie sich selbst überzeugen das meine Behauptung auch war ist .

Es ist die einzahlung nicht durch am 29.05 umd daswegen habe ich andere Zahlungs Methode verwenden müssen .

Durch ist es erst den Tag darauf .

Viele Grüße

Blerim ****

It's not nice that they keep saying that I lost the money.

I'm not stupid, a transaction that was made to you on May 30th can't have been lost on May 29th.

Das sie ständig behaupten das ich das Geld verspielt habe , ist nicht schön .

Ich bin nicht dumm, eine Transaktion die am 30.05 zu euch ist kann ich nicht am 29.05. Verspielt haben .

Thanks both parties for the response

Dear Blerko,

Other than the 2 deposits that were processed late, have you made any other deposits on 29/5/2024?

Yes, I have many deposits,

I then had to resort to another method, mainly using virtual credit cards from Revolut.

I must have deposited over 1000 euros.

Best regards

Boerim

Ja , ich habe viele einzahlungen,

Ich musste dann auf eine andere Methode zugreifen, vorallem mit virtuellen Kreditkarten von Revolut.

Ich habe bestimmt über 1000 Euro eingezahlt .

Viele Grüße

Böerim

Dear Blerko,

Is there proof of particular deposits you made to the casino on the day of 29/5/2024?

Would you be able to provide the list of these transactions?

Dear Blerko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello ,

I have closed Revolut and am now trying to get account statements.

I'll let you know as soon as I get some.

lg

Hallo ,

Ich habe ja Revolut geschlossen und jetzt bemühe mich um konto Auszüge.

Ich melde mich sobald ich welche bekomme .

LG

Please forward any proof you might have, I'll set the timer to an additional 14 days.

Dear Blerko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Thomas, I cannot access the data I requested.

I have sent you the two transfers that have not been booked, so I hope you can achieve something with them.

If the site gives us my saved data, you will see that these two deposits have not been posted.

Best regards

Blerim

Lieber Thomas , ich komme nicht an die gewünschten Daten .

Ich habe die zwei Überweisungen die nicht gebucht sind dir geschickt , also ich hoffe du kannst damit was erreichen.

Wenn uns die Seite meine gespeicherte Daten gibt , dann wirst du sehen das diese zwei einzahlungen nicht gebucht sind .

Viele Grüße

Blerim

Dear Blerko, I haven't received any supporting evidence from you since June.

If you sent the information earlier I haven't unfortunately received it. Please send again the relevant information to my email at tomas@casino.guru

Dear Blerko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.