Betzino Casino - プレイヤーの入金が遅れ、入金されません。

Hello, I made three transactions: one for €100, one for €70, and another for €56. These amounts were deducted from my bank account, but they were never credited to my gaming account. I tried to contact the casino several times, but they have disabled the live chat.

Salve,ho effettuato tre transazioni una da 100€ una da 70€ e un’altra da 56€ i quali sono stati detratti dal mio conto corrente ma non sono mai stati accreditati sul mio conto gioco.ho provato a contattare il casinò più volte ma hanno disattivato la chat live .

Dear Surry83, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika