Big5Casino - プレイヤーの引き出しが遅れています。

I have four payouts pending since 28 oct..I kept sending emails to the casino’s support email to ask what is the problem and why theres so much delay.. Some times they dont even reply back and some others they tell me this:

"We understand how frustrating this has been and want you to know that our team is actively reviewing the issue to ensure it’s resolved as soon as possible. While we don’t have an update at this very moment, please know that we are doing everything we can to expedite this process.

As soon as we have more information, we will reach out to you directly with an update. 

We appreciate your understanding and patience throughout this process. "

Dear MikeJls,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello Dominika,

yes I have made withdrawals before and again there were delays but not that long..

My KYC verification is 100% completed and confirmed by the casino.. I didnt use any bonus..

Btw I have made a mistake.. I am waiting for 5 payouts not 4, and the amount is 430.