BitStarz Casino - プレーヤーは、入金された資金を盗んだとしてカジノを非難しました。

I transferred usdc via Etherum network...they say they did not receive it. Transaction hash says they did. First they told me I sent it to the wrong address but they failed to realize they were referring to their own address and they sent it to a third party address. I sent those same monies from coinbase to my wallet via the therul network so I know it's possible. I'm not new to their casino I've opened and closed accounts for various reasons. I know how to deposit with crypto. I know they think that since I'm from the US and use a VPN which they allow that I won't say anything. But stealing is stealing. Someone who is tech savvy in their accounting department stole my money. They can close my account if they choose but send my deposit back first. I've got all screenshots and emails to prove my point.

Dear jayzfriendred11, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

The player sent us the following e-mail:

Subject: Complaint resolved

Once again your involvement has proven very valuable. I am forever grateful.

Dear jayzfriendred11,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru